- Build long-term relationships by understanding and adapting to changing customer needs
- You will be tasked to monitor and report the performance of our key contracts and suppliers and find simple solutions when things are complex or don't make sense.
- You will be a key member of a specialist team and engage with a broad range of internal and external partners to drive success for NAB's Merchant Services and HICAPS.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Associate, Contract Governance, you will join our Business and Private Banking team that’s doubling down making a tangible difference to customers by ensuring our suppliers provide high-quality products and services.
Each day, you’ll go above and beyond to:
- Provide subject matter expertise and ensure accurate records and artefacts are produced on a wide range of complex supplier contracts and ensure that all contract performance reporting, obligations and governance activities are managed in accordance with NAB’s policies and regulatory requirements.
- Provide advice to our product teams on contract management lead times to meet deadlines.
- Be a key contact to provide guidance and support on any stage of the end-to-end supplier lifecycle process for our large portfolio of suppliers.
- Proactively work within the Suppliers and Partners team to support the development, administration and reporting of contracts, supplier performance, supplier risks, and supply activity in accordance with NAB's policies and procedures as well as ensure both parties are meeting contract obligations.
- Prepare submissions for approval and help facilitate seamless approval and execution of contracts.
- Assist and support other team members (when required) on processing purchase requisition and invoice payments.
We’re looking for the brightest to deliver the best for our customers. You’ll need:
- Experience in managing multiple contracts and associated governance tasks in a fast-paced environment.
- Strong negotiation and conflict resolution skills
- Be highly organised and be able to juggle competing priorities with calm, confidence and precision
- Understanding of end-to-end supplier management processes
- Communicate clearly and proactively with various stakeholders.
- Ability to partner with business stakeholders to deliver right outcomes.
- 3+ years’ experience in managing external third parties within a business, procurement or support team
- Payments industry experience, knowledge of Ariba and APRA prudential standards preferred.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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