- Bring your proven real-time payments experience to excel in this role
- You’ll join a high-performing, growth-focused business, backing talented individuals .
- We win in the right way, which is always putting our customers first.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the Head of Technology Real Time Payments role, you will report to the Executive Technology Transaction Banking Payment Services that’s doubling down on customer obsession and winning together.
Each day you will go above and beyond to:
- Provide strong technical leadership within the Enterprise Payments domain
- Ensure the mission critical services supporting real time payments are operating efficiently and reliably in Production, are available, and within enterprise risk tolerances, adhering to the Groups Critical Hygiene Framework
- Delivering best in class, innovative growth across payments services
- Ensure legal, regulatory, and payments scheme compliance obligations are met
- Manage key suppliers and partners, ensuring alignment with the risk management framework
- Relentlessly drive productivity & continuous improvement in all aspects of the technology business
- Lead, coach & mentor technology staff to drive engagement, improved outcomes, retention as well as uplifting skills & knowledge – includes both onshore in Australia and offshore teams.
- Drive the group workforce strategy – leveraging NAB innovation centres in India & Vietnam
- Drive the modernisation and simplification of the tech estate
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- Proven experience in technology management, across change and run
- Demonstrated enterprise payments experience or related services, across large institutions
- Detailed understanding of Australian Payments schemes, specifically NPP.
- Extensive experience with agile software development, modern tooling and process
- Demonstrated track-record of bringing continuous improvement to bear
- Exceptional internal/external stakeholder and supplier management
- Experience working in a DevOps environment
- Track record of strong experience operating effectively and delivering consistent results in a large complex business
- Strong customer focus & commercial acumen
- Track record in leading cultural change
- Proven experience in multi-location/global people management and leadership.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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