- Permanent full-time opportunity based in Melbourne CBD.
- Turn data into impact by uncovering insights that lift digital sales and conversion.
- Collaborate across teams to deliver improvements that grow NAB’s digital channels.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of an Analyst, you will join the Digital Sales team that’s doubling down on winning together!
Each day, you’ll go above and beyond to:
- Deliver segmentation / conversion rate optimisation (CRO) analysis and insights to drive Digital Sales growth and funnel conversion.
- Develop & share insights and performance reporting of the Digital Sales Personalisation program with relevant teams and stakeholders to influence and improve sales performance.
- Design and build analytics dashboards to track program and use-case performance.
- Collaborate and contribute to ideas identification/generation, prioritisation, shaping & delivery of the Digital Sales Personalisation program.
- Contribute to developing and enhancing team processes, knowledge artefacts, performance/initiative tracking and stakeholder presentations/communications.
We’re looking for the best and brightest to deliver the best for our customers. You’ll need:
- Experience articulating business strategy to achieve intended outcomes.
- Strong written and verbal communication skills.
- Ability to autonomously drive outcomes and strong problem-solving skills.
- Proven experience working in an analytics/insights capacity, ideally in the Digital space.
- Experience working with digital analytics tool with Adobe suite (Adobe Target, Adobe Analytics) and customer experiences tool (Contentsquare / Hotjar etc).
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
