You’ll have the opportunity to:
- Drive strategic, best‑practice claims management, ensuring decisions and processes optimise outcomes.
- Partner with business leaders and key stakeholders to provide expert advice and deliver high‑quality services that reduce the human and financial impact of workplace injuries and illness.
- Innovate and implement process improvements that streamline workers compensation practices, enhance colleague experience and improve operational efficiency.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role of Manager, Workers Compensation, you will:
- Lead and develop a high‑performing team of Workers Compensation specialists, ensuring best‑practice claims strategies and high‑quality service delivery across the portfolio.
- Shape and execute strategic priorities for Workers Compensation, ensuring robust governance, strong risk oversight and compliance with legislative and self‑insurance obligations.
- Oversee the prudential and regulatory reporting obligations required to maintain NAB’s self-insurance licence under the Comcare scheme.
- Develop strong relationships with a broad range of internal and external stakeholders including business leaders, Legal specialists, Medical Advisors and Comcare.
- Drive continuous improvement and operational uplift, identifying efficiencies, refining processes and embedding practices that promote and uplift colleague wellbeing and risk management.
- Collaborate across the Health, Safety and Wellbeing function to design and implement proactive, data‑informed solutions to drive a focus on injury prevention, early intervention and optimising colleague wellbeing.
We’re looking for the brightest to deliver the best for our customers. What you will bring:
- Deep technical knowledge of the Safety Rehabilitation and Compensation Act 1988 (SRC Act) and its practical application.
- Extensive experience in the management of complex claims.
- Exceptional written and verbal communication skills, with the ability to influence senior stakeholders and drive strategic outcomes.
- Strong execution discipline, a customer‑first mindset and a commitment to efficient and effective service delivery.
- Demonstrated success in coaching and developing teams to strengthen performance and capability.
- Experience in self‑insurance or regulator‑based claims functions.
- The ability to leverage data, insights and analytics to inform strategy and decision‑making.
- A proven track record in process optimisation, productivity improvement and customer experience uplift.
- Strong awareness of industry standards, external trends and leading practices.
- Tertiary qualifications in an allied health, legal or business-related discipline.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
