- We are empowered to make a positive difference for customers.
- Everyone is given the opportunity to learn, grow and achieve.
- Make a genuine difference through the work you do.
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.
In the role Senior Consultant, AI Capability, you will join the Capability & Culture Team that’s doubling down on making a tangible difference to customers while keeping it simple.
Each day, you’ll go above and beyond to:
- Be accountable for translating the strategy into actionable, scalable solutions that build colleague mindsets, skills and behaviours, and support NAB’s ambition to win its AI Big Bet.
- Lead the design, development and delivery of AI capability solutions.
- Drive the creation of a cohesive multi‑tiered AI learning ecosystem, ensuring a single front door for AI capability that is compliant, governed and aligned to NAB’s risk, regulatory and ethical standards.
- Connect and create capability solutions that enable colleagues to explore, learn, apply and experiment with AI in the flow of work. This includes co‑designing learning pathways, developing and integrating learning assets, partnering with internal squads, and embedding continuous learning practices through communities of practice and leader‑led enablement.
- Support community‑led learning including Communities of Practice, mentoring and champions networks.
- Partner with AI Hub, AI Leadership Squad, Tech Academy, Workplace Tech, Data & Digital, and business units to deliver joined‑up capability.
We’re looking for the brightest to deliver the best for our customers. You’ll need:
- Experience delivering enterprise-wide capability change initiatives in large global organisations, particularly in AI capability uplift, digital transformation or future‑skills programs.
- Hands on exposure to applied AI/Gen AI in an enterprise setting with working knowledge of AI concepts, and AI Tool familiarity.
- Exposure to Responsible AI, ethical AI or AI governance and a thorough understanding of the Responsible AI, ISO and regulatory frameworks.
- Strong knowledge of digital learning tools and platforms, content design and capability frameworks.
- Proven stakeholder engagement across technical and non‑technical teams.
- A mindset of customer obsession, inclusion, curiosity and empathy.
- Learning design, development and implementation oversight.
A diverse and inclusive workplace works better for everyone
We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job. To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.
Join NAB
If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.
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